The ServiceNow Innovation Summit, in association with CORE Media, recently brought together thought leaders, industry experts, and CIOs for a dynamic series of roundtable discussions. Focused on the transformative power of AI across various sectors, the event highlighted how early AI adoption and strategic deployment can unlock unparalleled business advantages.
Three roundtable discussions (RTs) and workshops delved deep into the ways AI is reshaping business landscapes.
Here’s a recap of the discussions that took place:
The first session, ‘AI First-Mover Advantages that Matter,’ delved into the significant benefits that early AI adoption can bring to businesses, particularly in the BFSI sector. As organizations navigate an increasingly complex regulatory landscape, the strategic implementation of AI can be a game-changer.
This conversation highlighted how AI can drive lifetime customer value, optimize cost synergies across various business functions, and scale risk management efforts. Industry leaders shared their insights on leveraging AI to achieve a competitive edge, operational excellence, and long-term success. Session emphasized on the importance of being a first-mover in AI adoption, as it positions businesses to lead in an ever-evolving market.
In the second session, the focus shifted to the Manufacturing Industry, where external pressures on cost, manpower, sustainability, and security are prompting a significant transformation. The roundtable discussion on, ‘Unlock AI Potential to Drive Efficiency, Lower Costs, and Maximize Revenues in the Manufacturing Industry,’ explored how manufacturing organizations are evolving into smart data-driven enterprises.
Participants examined the role of AI/GenAI as key enablers of automation, which is central to the Industry 4.0 transformation across the manufacturing value chain. Shared in this discussion were real-world use cases from top organizations in discrete and process manufacturing, illustrating how AI enhances efficiency, cuts costs, and maximizes revenues.
The conversations underscored the critical role of AI in transforming manufacturing from ‘good’ to ‘great.’
The third roundtable, ‘Leverage AI to Transform Your Customer Lifecycle from Order, Projects, and Managed Services Delivery,’ addressed the crucial need for businesses to optimize their customer lifecycle in a competitive environment.
AI's role in transforming order management, project execution, and service delivery was the central theme of the conversation. By integrating AI-driven solutions, businesses can streamline operations, enhance customer satisfaction, and drive efficiency at every stage of the customer journey. Speakers highlighted how AI can ensure seamless order management, efficient project execution, and superior service delivery, ultimately leading to improved customer retention and business growth.
In addition to the roundtable discussions, the summit featured stimulative workshops that provided attendees with practical knowledge and tools to implement AI-driven solutions in their organizations. These workshops covered a range of topics, including AI-powered automation, data management, and the integration of AI into existing IT ecosystems. Participants had the opportunity to engage with ServiceNow experts and peers, gaining actionable insights and strategies to overcome real-world challenges and drive digital transformation.
A Glimpse into the Future of AI-Driven Transformation
The ServiceNow Innovation Summit provided a valuable platform for exploring the future of AI-driven transformation across various industries. Each roundtable discussion offered unique insights into how AI can be leveraged to address industry-specific challenges, drive efficiency, and create new growth opportunities. As businesses continue to navigate the complexities of the digital age, the strategic adoption of AI will be essential for staying competitive and achieving long-term success.
