In association with CORE Media, ServiceNow hosted its 'Executive Circle,' gathering over 200 C-suite executives from prominent Indian enterprises under the theme 'Climbing the AI Maturity Curve.' This premier event explored how business and digital leaders are responding to the evolving landscape shaped by artificial intelligence (AI). It also provided insights on fostering innovation and maximizing return on investment (ROI) from AI initiatives.
Setting the Stage for AI Revolution
The event kicked off with a welcome address by Melissa Ries, COO APAC, ServiceNow, who emphasized the importance of leadership in navigating the complexities of AI adoption.
Keynote Insights on GenAI
Keynote speakers Robert Krohn, SVP, Product Engineering, ServiceNow and Sumeet Mathur, SVP & Managing Director, ServiceNow India Technology & Business Centre, explored the future of GenAI and its role in driving business transformation. They provided an engaging demonstration of the Now Platform, illustrating how organizations can leverage AI to foster innovation.
Maximizing AI Value: Insights from Industry Experts
A standout session featured Vijay Kotu, Chief Analytics Officer, ServiceNow. He addressed the importance of focusing on true value drivers amidst the AI hype. Through real-world examples, he demonstrated how to measure AI's financial impact and identify tangible business opportunities.
Panel Discussion: Leading Business Transformation in the Age of AI
The highlight of the evening was a panel discussion moderated by Ashish Lahoti, Chief Transformation Officer, ServiceNow. Industry leaders Mohit Kapoor, Group CTO, Mahindra Group; Ramesh Lakshminarayan, CIO, HDFC Bank; and Dr. Sanjeev Rastogi, CEO - GCC, Adani Enterprise shared insights on optimizing operations, creating new value streams, and managing organizational change. Their perspectives provided practical guidance for attendees navigating AI's transformative potential.
Fireside Chat: Driving AI-Driven Customer Experiences
Vishal Dhupar, MD South Asia at NVIDIA, and Nalina Athyantha, SVP - Enterprise and Field Marketing, ServiceNow, explored AI's role in shaping customer experiences. They discussed strategies for leveraging AI technologies to enhance customer interactions, drive engagement, and create tailored solutions for evolving demands.
Networking Opportunities and Future Collaborations
ServiceNow Executive Circle provided valuable networking opportunities, enabling leaders to connect, share experiences, and forge partnerships. The gathering of over 200 executives from top Indian enterprises, including CIOs, COOs, CROs, and CHROs, facilitated meaningful conversations highlighting their shared commitment to digital transformation.
Conclusion: The Road Ahead
The insights gained from industry leaders and the collaborative spirit of the event equipped attendees to better embrace the challenges and opportunities on their journey toward AI maturity. The discussions not only highlighted the current state of AI adoption in India but also paved the way for future innovations that will reshape the Indian business landscape. As organizations continue to climb the AI maturity curve, the partnership between technology and leadership remains vital in driving impactful change across industries.
