DTDC Express has promoted Rishi Sareen to Chief Operations Officer (COO). In his previous role as Chief Information Officer (CIO), he played a key role in building and strengthening the company’s technology and digital foundation.
In his new role, Rishi takes on a strategic mandate to reimagine operations as a key lever of competitive advantage. He will lead the transformation of DTDC’s network into a future-ready, agile, and intelligence-led ecosystem, seamlessly integrating technology with physical infrastructure to drive a unified and scalable operating model.
By embedding data-led decision-making into operations, he aims to improve network resilience and execution excellence while ensuring consistent service delivery and operational discipline. This shift enhances alignment between technology and operations, allowing DTDC to navigate market complexities more swiftly and accurately.
Over the course of his career, he has held leadership positions at Accenture, Ecom Express, and Blue Dart.
